How we handle your data

1. Who We Are

Local AI Ranking is operated by Yoja Studios LLC, providing AI-powered local business visibility, reputation management, customer engagement, review generation, SMS/MMS messaging, local SEO, and NFC/QR review tools.

• Business name: Yoja Studios LLC (Local AI Ranking brand)
• Contact email: [email protected]
• Website: https://localairanking.com

2. What Information We Collect

Payment card numbers are not stored; Stripe or similar processors handle transactions.

Clients bear responsibility for obtaining proper consent and authority to provide customer information.

This supports security, analytics, troubleshooting, improvement, fraud prevention, and performance.

3. How We Use Information

Information is used to:

• Provide, operate, support, and improve services
• Create and manage accounts
• Process payments and subscriptions
• Communicate about accounts, billing, support, updates, and notices
• Send SMS/MMS, email, WhatsApp communications on behalf of client businesses
• Send review requests, reminders, follow-ups, promotions, and opt-in communications
• Generate AI-powered review responses, summaries, sentiment analysis, and reports
• Provide local SEO, reputation, review, and ranking analytics
• Track NFC/QR interactions and campaign activity
• Maintain opt-in, opt-out, consent, and compliance records
• Detect, prevent, and investigate fraud, abuse, security incidents, and violations
• Comply with legal, regulatory, carrier, tax, accounting, and contractual obligations
• Enforce Terms and policies

4. SMS/MMS and Text Messaging

Local AI Ranking operates as a service provider sending SMS/MMS on behalf of local business clients.

• Messages may come from Toll-Free numbers, 10DLC numbers, or approved sender types
• Recipients who opted in may receive review requests, reminders, follow-ups, promotions, and communications
• Message frequency varies by client and campaign
• Message and data rates may apply
• Recipients may reply STOP to opt out or HELP for assistance
• Consent is not a purchase condition
• Consent is business-specific and cannot be sold, rented, shared, transferred, or reused

5. How We Share Information

Information may be shared with trusted service providers helping operate and deliver services, including:

• Messaging providers (Twilio, similar)
• Email providers (SendGrid, Brevo, similar)
• AI providers (OpenAI, OpenRouter, similar)
• Google services (Business Profile, Maps, analytics, APIs)
• Payment processors (Stripe)
• Hosting, database, infrastructure, automation, analytics, security, and support providers
• Data providers for SEO, ranking, reputation, or reporting

6. Google API Services and Limited Use

When clients connect Google services, Local AI Ranking may access necessary data for review monitoring, profile information, and analytics.

Google data is used only to provide, maintain, secure, and improve requested services. The company does not sell Google user data or use it for advertising or targeting purposes. Human access is limited to support, troubleshooting, security, compliance, or client authorization.

7. AI-Powered Features and Data Processing

The platform uses artificial intelligence for review response suggestions, sentiment analysis, summaries, audit reports, campaign drafts, and related content.

When AI features are used, information like review text, business name, customer feedback, or campaign context may be processed by third-party AI providers. AI-generated content is a suggestion; clients must review and approve before sending or publishing.

The company does not use customer contact lists or recipient message data to train its own AI models.

8. Data Retention

Client, account, billing, campaign, consent, messaging, review, and operational data are retained for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, support security, and operate the business.

End customer data is retained during the active client relationship and for a reasonable period afterward unless longer retention is required or permitted by law, contract, compliance, backup systems, dispute resolution, fraud prevention, or business needs.

Clients may request data deletion or export by contacting [email protected], subject to limitations.

9. Your Rights and Choices

Depending on location and relationship, individuals may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict processing
• Opt out of marketing communications
• Withdraw consent where processing is consent-based
• Request information about data use or sharing

10. SMS/MMS Opt-Out Rights

Recipients may reply STOP to opt out or HELP for assistance. One final confirmation message may be received; further messages should not arrive unless opting in again.

Opting out from one business's messages does not automatically opt out from another business's messages if separately opted in.

11. California Residents

California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including access, correction, deletion, and opt-out rights.

The company does not sell personal information as commonly understood. Mobile numbers and SMS consent information are not sold or shared for third-party marketing. Contact [email protected] to submit requests; identity verification may be required.

12. Florida Residents

Florida residents may have certain privacy rights under applicable Florida privacy laws, depending on data nature and business relationship. The company will make reasonable efforts to honor appropriate requests. Contact [email protected].

13. Marketing Communications from Local AI Ranking

If providing email or phone directly to Local AI Ranking, the company may contact about services, updates, demos, pricing, support, or relevant information.

Opt out of marketing emails using the unsubscribe link or contacting [email protected]. For SMS/MMS from Local AI Ranking, reply STOP to opt out or HELP for help.

14. Security

The company uses reasonable administrative, technical, and organizational safeguards designed to protect personal information, which may include encryption in transit, access controls, authentication, monitoring, provider review, and internal controls.

No method is completely secure; absolute security cannot be guaranteed.

15. Children's Privacy

Services are intended for businesses and not directed to children under 13. The company does not knowingly collect information from children. Report suspected collection at [email protected].

16. International Data Transfers

Services operate from the United States. Access from outside the US means information may be transferred and processed there, where data protection laws may differ.

17. Changes to This Privacy Policy

The policy may be updated; the "Last updated" date reflects changes. Material changes may trigger email, platform notice, or other notification to active clients. Continued use after updates means acceptance of the revised policy.

18. Contact Us

For questions about the privacy policy or data practices:

• Email: [email protected]
• Business: Yoja Studios LLC (Local AI Ranking brand)
• Website: https://localairanking.com